TERMS & CONDITIONS
TERMS & CONDITIONS
New Moon Blooms – Trading as Frog Prince Wedding and Events
By placing an order with New Moon Blooms, you are agreeing to the following terms and conditions.
When you sign up to the New Moon Bloom’s subscription service, you will enjoy a bouquet delivered through your letterbox either weekly or monthly pending package purchased.
Please note that this is a rolling contract and you can unsubscribe up to 3 days before your next delivery date without penalty.
Orders & Amendments
If you wish to amend or cancel your order, please email us on (insert email address) or phone (insert number). Please have your order reference or membership number ready to quote.
Please note that whilst we will try our very best to update orders (delivery address, personal message, product quantities, etc.), some factors may not make this viable for us to do so such as; delivery already gone or sold out product.
Please note that any changes to your order must be made by 9am the day before delivery to ensure that we have time to update before delivery. If you wish to cancel, a full refund can be offered once the cancellation period is before 1pm the day prior to delivery.
We will do our utmost to ensure that you are happy with your order.
Deliveries are not guaranteed next day, we endeavour to deliver on the required day but due to Covid 19 and pressures on the delivery company through Brexit sometimes parcels maybe delayed.
We aim to deliver your order to the recipient address provided but sometimes this is not possible due to an error in the address or no letterbox.
We ask that you provide exact delivery details with instructions as to where we can deliver your item should there be no letterbox or no one home. We ask that special care is given when entering postal details and exact Eircode or Postcode is provided.
Please provide a phone number for our driver to call in case there is an issue. We will attempt to leave the flowers with a neighbour. If you do not want us to leave with your neighbour, please specify in the instructions.
Deliveries are made by our courier services up until 8pm on the day of delivery.
Where the promotional code entitles you to a free delivery offer, this will be for New Moon Blooms standard delivery (next day or nominated) charged at €8. Certain delivery dates however incur additional charges, such as same day delivery.
Issue With Delivery
As much as we strive for perfection and to deliver without error, sometimes there can be confusion. We request that as soon as you receive your confirmation email that you check for any errors and if you identify, please contact us straight away via email firstname.lastname@example.org or by phone 353 (0)1 9630042.
If the order arrives and it is not as per your confirmation. We will replace once notified. Please note that at weekends and peak periods, there may be delays but you will be notified if there are any issues.
NEW MOON BLOOMS are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).
We collect information about you for two reasons: to process your order and to provide you with the best possible service.
NEW MOON BLOOMS