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TERMS & CONDITIONS

TERMS & CONDITIONS

New Moon Blooms – Trading as Frog Prince Wedding and Events 

By placing an order with New Moon Blooms, you are agreeing to the following terms and conditions.

 

Subscription Service

When you sign up to the New Moon Bloom’s subscription service, you will enjoy a bouquet delivered through your letterbox either weekly or monthly pending package purchased.

Please note that this is a rolling contract and you can unsubscribe up to 3 days before your next delivery date without penalty.

 

Orders & Amendments

If you wish to amend or cancel your order, please email us on (insert email address) or phone (insert number). Please have your order reference or membership number ready to quote.

Please note that whilst we will try our very best to update orders (delivery address, personal message, product quantities, etc.), some factors may not make this viable for us to do so such as; delivery already gone or sold out product.

Please note that any changes to your order must be made by 9am the day before delivery to ensure that we have time to update before delivery. If you wish to cancel, a full refund can be offered once the cancellation period is before 1pm the day prior to delivery.

 

We will do our utmost to ensure that you are happy with your order.

 

Delivery

Deliveries are not guaranteed next day, we endeavour to deliver on the required day but due to Covid 19 and pressures on the delivery company through Brexit sometimes parcels maybe delayed.

We aim to deliver your order to the recipient address provided but sometimes this is not possible due to an error in the address or no letterbox.

We ask that you provide exact delivery details with instructions as to where we can deliver your item should there be no letterbox or no one home. We ask that special care is given when entering postal details and exact Eircode or Postcode is provided.

Please provide a phone number for our driver to call in case there is an issue. We will attempt to leave the flowers with a neighbour. If you do not want us to leave with your neighbour, please specify in the instructions.

 

Issue With Delivery

As much as we strive for perfection and to deliver without error, sometimes there can be confusion. We request that as soon as you receive your confirmation email that you check for any errors and if you identify, please contact us straight away via email info@nemoonblooms.ie or by phone 353 (0)1 9630042.

If the order arrives and it is not as per your confirmation. We will replace once notified. Please note that at weekends and peak periods, there may be delays but you will be notified if there are any issues.

 

NEW MOON BLOOMS PRIVACY POLICY

NEW MOON BLOOMS are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).

We collect information about you for two reasons: to process your order and to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent (except to confirm orders).
We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.
The type of information we will collect about you includes:
your name
address
phone number
e-mail address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you.
If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us at:

NEW MOON BLOOMS

The personal information which we hold will be held securely in accordance with our internal security policy and Irish law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address).
This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages.
The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested.
It also tells how many people are visiting the website in total.
Data collected will not be shared with any other companies.
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about privacy, you should email
info@newmoonblooms.ie

NEW MOON BLOOMS' COOKIE POLICY

Cookies are small text files that are stored on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
There are four main categories that cookies belong to – strictly necessary cookies, performance cookies, functionality cookies and targeting/advertising cookies.
  • Strictly necessary cookies are cookies deemed essential to running your site and as such you do not need the user’s consent for. An example of a strictly necessary cookie is one that is used to remember what item you have stored in an online shopping basket.
  • Performance cookies collect anonymous data that shows how well your website is performing. These can be used to see which pages are visited the most and how users interact with them.
  • Functionality cookies are used to increase the usability of your website. These can be used to store information about the user, such as the user’s language or font size preference.
  • Targeting/advertising cookies focus on delivering more relevant advertisements to users. They track how many times a user has seen an advert and how effective it has been. This allows advert providers to provide a more tailored service to each user.
All web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

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