Frequently Asked Questions

All flowers have a different life span and some may last 5/6/7 or even longer. We recommend you remove all leaves below the waterline and change your water every few days to give them the best chance. Do not store them in a space that is too hot or too cold and preferably not near a fruit bowl. When stems start dying of we ask you to remove them ones and change the water. You can always cut down the flowers left over and separate them into smaller vases to display around.

Yes they should be fine but must be stored away from heat and cold areas. Remember dried flowers need air also so we wouldn't recommend leaving for over a few weeks.

Each arrangement has an estimate size in the details section. If not available please contact out customer care who will get in touch with our floral department and get back to you.

Flowers are the soul of the earth. When we take from the earth, it is important that we give a little soul back to our soil.

Passion, creativity and innovation are right at the core of what we do. We work tirelessly to make ethical and sustainable decisions to keep our planet happy, healthy and buoyant.

New Moon Bloom’s is an Irish ethical, no single use plastic and fair-trade florist.

• All of our produce is compostable & biodegradable
• We encourage all ribbons to be repurposed as a decorative piece in your home
• No pesticides, palm oils or petrochemicals
• We have a zero carbon mission but where it is not possible, we offset our carbon emissions
• Nothing goes to waste, we gift excess to those who need some floral joy in difficult times.

Again keep away from areas that have too much heat or extreme cold. Your flowers should last beyond a year and more once given the care they need.

Test

If you wish to amend or cancel your order, please email us on (insert email address) or phone (insert number). Please have your order reference or membership number ready to quote.

Please note that whilst we will try our very best to update orders (delivery address, personal message, product quantities, etc.), some factors may not make this viable for us to do so such as; delivery already gone or sold out product.

Please note that any changes to your order must be made by 9am the day before delivery to ensure that we have time to update before delivery. If you wish to cancel, a full refund can be offered once the cancellation period is before 1pm the day prior to delivery.

Promotional codes are usually restricted to one use per customer and should not be passed on to additional persons.

Where the promotional code entitles you to a percentage discount, the discount will not be applied to the delivery charge ('delivery' includes additional delivery services)

 

We will do our utmost to ensure that you are happy with your order.

Sometimes due to unforeseen circumstances there might be a slight delay but trust us we will do everything in our power to investigate and get your parcel out to you as soon as possible. If there is ever an issue like items for your order is delayed coming into our warehouse a member of our team will always contact you before your delivery due date. 

As much as we strive for perfection and to deliver without error, sometimes there can be confusion. We request that as soon as you receive your confirmation email that you check for any errors and if you identify, please contact us straight away via email info@nemoonblooms.ie or by phone +353 (0)1 9630042.

If the order arrives and it is not as per your confirmation. We will replace once notified. Please note that at weekends and peak periods, there may be delays but you will be notified if there are any issues.

We will take your request into consideration once we understand why you are not happy and also see pictures of your bouquet then we will contact you with our decision. We hope you wont have any problems and love our beautiful blooms especially picked and arranged for you.

We truly hope this never happens but Firstly we will investigate why your order has not arrived with the courier company. Once we do that we will discuss and get back to you regarding a refund. Our customers are important to us so we will do everything in our power to make this better for you.

Please contact our customer care department by phone or email where they will be happy to add your card and message.

Please contact our customer care department by phone or email where they will be happy to add to your order.

If you are not fully satisfied with your order, we may send you a free replacement on our next available delivery date at our discretion. We aim to bring a satisfaction guarantee with each order,  however due to the perishable nature & fragility of flowers we can not accept returns. 

If you are not fully satisfied, please do not hesitate to contact us so we can rectify any issues or concerns to ensure customer satisfaction.

Although we will try our best to aim for your delivery on your specified date, we cannot be held responsible for failure to deliver on a certain date. We request contact details to assist you in direct contact with our delivery courier to help ensure a seamless delivery, however due to delays in customs and deliveries nationwide, we do not offer cash refunds. 

By buying flowers from New Moon Blooms, you are not entering into a contract that guarantees delivery on a certain date during these periods.

Although we do our very best to ensure your flowers are at a high quality, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged flowers, please contact us immediately so that we can arrange either a resend on the next available delivery date or a full or partial refund, depending on the circumstances, at our discretion.

The great news is that we offer nationwide delivery straight to your letterbox meaning that you have complete convenience and don’t have to sit around waiting. 

For those who subscribe to our weekly or monthly service, we deliver the same time every week or month so that you know when to get excited for your delivery. 

Deliveries are made by our courier services up until 8pm on the day of delivery.

We offer delivery for our UK friends for dried flowers only at the moment. Delivery times cannot be guaranteed due to Brexit.

Fresh flower arrangements have been put on hold for the moment due to Brexit.  Our premium arrangements will be handled with extreme care and delivered straight through your letterbox.

We offer delivery for our UK friends for dried flowers only at the moment. Delivery times cannot be guaranteed due to Brexit. Fresh flower arrangements have been put on hold for the moment due to Brexit.  Our premium arrangements will be handled with extreme care and delivered straight through your letterbox.

We send our Dublin deliveries with our local couriers on Mondays/Tuesdays and Friday. Unfortunately right now we have no tracking system in place until we integrate our system which will hopefully sorted soon.  You can also contact our customer care department within office hours who will be more then willingly contact the drivers for an ETA. All Nationwide deliveries go with DPD so a tracking number will always be provided so you can keep check.

Yes of course, on your note section of your order you can write it in there and our packers will add the message to the box for the driver. Alternatively if your gift is being delivered by DPD you will get a message with an timeframe for delivery and also an option to change your delivery time if needed or to add any other requirements.

You can cancel your Flower Subscription at any time, but you need to give notice of at least fourteen business days ahead of your next scheduled delivery. To cancel your subscription please email info@newmoonblooms.ie...

**PLEASE NOTE - A minimum order of 4 deliveries is required per subscription

Yes of course, we would need at least 14days ahead of your next schedule. Contact our customer care team who wil be more then happy to help

You may update your subscription (change your delivery frequency, try a different style or order a matching vase) at any time by accessing your personalised account.

You can add or adjust your order by contacting our customer care team who will be more then happy to help.

We offer a flexible flower subscription service allowing you to choose from multiple options which include weekly, fortnightly, monthly, 3 monthly etc.... Choose how often you would our flowers and we will take care of the rest. 

Of course, please state in notes when ordering or contact our office to double check its noted on our system.